Hotel Booking Questions

If you are looking for answers you’ve come to the right place

We have compiled the most usual questions so you can solve them right away. Remember that you can make your search even easier by entering a keyword and selecting the category. Find your answer quickly and happy booking!

Are the prices provided on your site per person or per room?

All the prices provided on our site are calculated on a PER ROOM basis for the total duration of your stay. Prices include local service charges and taxes. However, for some destinations certain hotels do charge city tax or resort fees, further details of this can be found on the payment page of the booking process.

Why can I see the price displayed for hotels change when I come back later?

We work with a live booking system, so prices and availabilities can change at any time. This way we are able to offer you the most competitive rates on the market. Once you have booked a hotel stay with us, the total amount of your booking is fixed and won’t change afterwards.

Are children’s beds available?

Children’s beds are subject to the hotel’s availability. Please make sure to enter the number and age of your children into the search box when performing a hotel search. The results displayed will include information about additional beds and/or baby cots. If you already have a confirmed booking with us, please check your booking confirmation via email or within your Worldwide Apartments Ltd. T/A HOTELSNET.NET account for information on additional beds. You can also contact us by chat or by using the “Send a message” option in your Worldwide Apartments Ltd. T/A HOTELSNET.NET account.

Is breakfast included in the price?

Breakfast will be included depending on the room option you choose. To give you full flexibility and the best rates while booking, we offer “Room only”, “Breakfast included”, “Half-board”, “All inclusive” as well as “Full-board” deals. Simply select your preferred board type on the hotel page. Once your reservation is confirmed, you can view the information on your hotel voucher, which is attached to your confirmation email and also ready to be downloaded from your Worldwide Apartments Ltd. T/A HOTELSNET.NET account by clicking “Download voucher”.

What are the different types of breakfasts?

The major types of breakfast offered at hotels are the following:

  • Continental breakfast

This type of breakfast may include sliced bread with butter/jam/honey, cheese, meat, croissants, pastries, rolls, fruit juice and various hot beverages.

  • English/Full breakfast

Traditional breakfast (also called full breakfast, usually served in inns or restaurants) may include cereals, porridge or stewed prunes, melon, yogurt, boiled eggs or bacon and eggs, grilled fish, sausages, grilled or fried mushrooms or tomatoes with fried bread, followed by toasted bread and marmalade and tea or coffee. Modern English breakfast (usually served in hotels or motels) may include cereals, bacon and eggs, toasted bread and marmalade with tea or coffee.

  • American breakfast

A hotel breakfast that might include the following: eggs, sliced bacon or sausages, sliced bread or toast with jam/jelly/butter, pancakes with syrup, cornflakes or other cereal, coffee/tea, orange/grapefruit juice. Also called American style breakfast.

  • Buffet breakfast

Breakfast buffet offers a wide selection of hot specialties like home-made sausages, eggs, vegetable meals and more.

Booking

How can I make a booking?

On Worldwide Apartments Ltd. T/A HOTELSNET.NET you can book a hotel online in just 3 easy steps. Simply go to our homepage, enter a destination, your travel dates as well as the number of people, choose one of the 300,000 hotels we offer worldwide and select your top deal. You will receive an instant confirmation per email after confirming your booking. If you prefer to book with the help of one of our agents, do not hesitate to call us at {phone} or contact us via chat. Our agents are available around the clock from Monday to Friday and from 10AM to 2AM on weekends.

Can I make a booking over the phone?

Making a booking using our website is easy and completely secure. Just go to the homepage carry out a search in the city of your choice for dates and type of room, select your preferred hotel and complete the booking process. You’ll receive immediate confirmation! However, if you prefer to make the booking by phone, feel free to call us on + 44 208 9599995. Our agents are available from 10 am to 5 pm (GMT) Monday to Friday. Reservations made via telephone might incur extra charges.

How do I know if my booking has been confirmed?

Your booking is confirmed as soon as you receive your confirmation email with your personal hotel voucher attached to it. This email is sent immediately after you have completed your booking. You can also log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account to view the status of your booking and download, print or resend your voucher under “Reservation documents”.

How do I receive the confirmation of the booking?

You will receive an instant confirmation email after completing your booking on HOTELSNET.NET. The confirmation email with the hotel voucher will be sent to the email address you provide during the booking process. Please make sure the specified email address is correct. If you can’t find your confirmation email, please also check your spam folder. You can also log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account. Under “Reservation documents” you can download, print and resend your voucher.

Do I need to confirm my reservation with the hotel directly?

All you need to do is print the voucher sent to you by email or log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account where you can find the voucher under the “Booking documents” section.

I did not receive my voucher and confirmation email.

If you cannot find the confirmation email in your inbox, please check your spam folder and make sure the email address provided during the booking process is correct. If our email is in your spam folder, please tag it as “Not spam”. You can also log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account. Under “Reservation documents” you can download, print and resend your voucher.

I just called the hotel and they have no trace of my reservation.

You can be sure that your reservation is confirmed once you receive your hotel voucher per email. Sometimes hotels do not process and identify guest names until closer to the check-in date. However, you can easily check the status of your reservation online within your Worldwide Apartments Ltd. T/A HOTELSNET.NET account. Here you can also re-send your confirmation email and download your voucher. Simply print it with the Hotel Reservation Reference attached to it and present it during your check-in at the hotel for a smooth check-in.

What do I do if I want my voucher to be sent to a different email address or in a different language?

Please log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account and click “Resend my hotel voucher”. You can change the email address and also the voucher display language.

Where can I visualise my reservations?

You can visualise your reservations by logging in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account with your email address and your password.

How do I get a copy of my voucher?

Log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account, select the reservation and click on “Resend my voucher”. The voucher will be then sent to any email address you provide. To visualise the voucher please make sure you have Adobe Reader installed.

I cannot visualise/download my invoice/voucher

You can visualise your reservations by logging in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account with your email address and your password. If you have Adobe Reader and still cannot download or visualise your voucher or invoice, please contact us on our live chat service and our agents will be happy to assist you.

I have paid a deposit using my credit card and I want to pay the balance by bank transfer.

Please contact us via our live chat service and our agents will be happy to assist you.

How do I obtain a VAT invoice?

Our company is not subject to VAT.

Is the parking cost included in the price of the room?

Parking is subject to the hotel’s availability. The parking cost is not included in the room price unless stated otherwise.

What happens to my reservation if my plane is late?

Please contact our Customer Support team by phone at {+442089599995}. Our agents will make sure your hotel receives the information.

I would like to have an invoice

Please log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account, select the reservation, below the “Reservation documents” click on the PDF icon to view the invoice or the envelope icon to “Send document by email”. The invoice will be sent to your email address. To visualise the invoice please make sure you have Adobe Reader installed.

I have Adobe Reader and still cannot download my invoice using my Worldwide Apartments Ltd. T/A HOTELSNET.NET account

If you have Adobe Reader and still cannot download or visualise your invoice, please send us an email to reservations@hotelfinders.net and our agents will be happy to assist you.

Payment

Does Worldwide Apartments Ltd. T/A HOTELSNET.NET charge a reservation fee?

We do not charge a reservation fee when you make a hotel reservation on Worldwide Apartments Ltd. T/A HOTELSNET.NET site as we are committed to providing you with the best rates on the market. Reservation payments using credit card include a bank processing charge. For some destinations, certain hotels charge a mandatory city tax imposed by the applicable taxing authorities or resort fee which are not collected by Worldwide Apartments Ltd. T/A HOTELSNET.NET and thus not included in the price. You will be required to pay any such fees/taxes directly to the hotel upon check-in or check-out. Details of these are clearly displayed on the payment page of the reservation process.

Are taxes included in the final price?

In some destinations certain hotels charge a city tax, resort fees, service charges or incidental deposits. Details can usually be found on the payment page of the reservation process. These charges are not included in the Worldwide Apartments Ltd. T/A HOTELSNET.NET total price.

What is a hotel service charge?

Some hotels in specific cities may charge a service fee also called service charge that ranges from 5 to 15 percent of the cost of your stay and covers gratuities for housekeeping and concierge staff. Although Worldwide Apartments Ltd. T/A HOTELSNET.NET display this information, the service charge is usually not included in the Worldwide Apartments Ltd. T/A HOTELSNET.NET total reservation price and should be paid directly at the hotel.

Does Worldwide Apartments Ltd. T/A HOTELSNET.NET charge extra for meetings or other events at the hotel?

We are committed to providing you with the best rates on the market. Therefore, special events you wish to attend are not included in the price you pay for HOTELSNET.NET. If you plan to attend such events on site, you might be charged by the hotel directly. If you have any questions or doubts about these fees while at your hotel, please contact our Customer Support team.

When do I pay for my reservation?

We manage your payment at the time of reservation, so the only thing you need to do at your hotel is enjoy. For some hotel deals we offer the option of a £1 deposit. If available, this offer is displayed on the hotel page. In this case you only pay a deposit of as low as £1 to confirm your reservation. The balance will be automatically debited a few days before the check-in date.

For prepaid reservations the entire amount will be charged at the time of confirmation,

For “Early reservations” the first payment will be charged at the time of the reservation and the balance will be automatically debited a few days before the check-in date,

What is an “Early reservation”?

For some hotel deals we offer the option of an early reservation or also referred to as “£1 deposit”. If available, this offer is displayed on the hotel page. In this case you only pay a deposit of as low as £1 to confirm your reservation. The balance will be automatically debited a few days before the check-in date.

What do I pay at the hotel?

We manage your full payment at the time of reservation. At the hotel you only need to pay for extras you may use such as phone calls, room service, parking or spa access. A city tax might be charged depending on the municipality.

What methods of payment can I use to make a reservation?

You can pay your reservation by credit card. We accept the following card types:

  • Visa
  • Visa Electron
  • Visa debit 3D secure
  • Eurocard/Mastercard
  • Mastercard Electron
  • Mastercard 3D secure
  • American Express

If you choose to pay by credit card you will have to insert your credit card details on our secured payment page.

What is 3-D Secure?

3-D Secure is an additional security layer for your online payment. In case it applies to your payment, you will be redirected to an external authentication page where you will be asked to enter a 3-D Secure password to securely complete the payment.

How do you guarantee secure payment?

For a totally online secure payment, we use the SSL protection protocol which guarantees full security of transmitted information. Your payment details are always encrypted when transmitted over the internet.

My credit card was denied. What should I do?

Your credit card can be denied for a number of reasons:

  • We do not accept the credit card type you were trying to use
  • You have reached your payment limit
  • The amount is higher than your agreed daily limit
  • The address you have provided is not the same as the billing address
  • There might be an error in the number, expiration date or security code provided on the website.
  • Your card is not authorized for online payments
  • Your card does not allow the payment in the currency you have selected.
  • Computer error or slow internet connection

Please note that our Customer Support service cannot provide further information with regards to the error you have encountered as we don’t have any access to the credit card details you have provided in the payment page.

My reservation has been declined

We work with a live reservation system, so in rare cases your selected room can become unavailable at the moment of your reservation. One of our agents will contact you to assist you with finalising your reservation. Alternatively you can also contact us by phone at {phone} or through our chat.

What is an authorisation?

An authorisation is a standard practice within the banking industry of authorising electronic transactions made with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold “falls off” in case your reservation has been declined. Depending on your payment method, it may take up to several business days for your bank to fully process the release of the funds

Can I use a credit card with an international invoicing address?

Yes, you can use a credit card with an international invoicing address to book a hotel room. The address you provide during payment needs to be the same as the credit card invoicing address.

Do you use my personal information again?

As we take confidentiality very seriously, we store your data securely within our system. We need your reservation-related data to allow you a smooth reservation process – from the moment of reservation until after your stay. After your hotel stay, we may contact you with exclusive deals and discounts.

How will the charge be reflected on my bank statement?

Worldwide Apartments Ltd. T/A HOTELSNET.NET shall mean WORLDWIDE APARTMENTS LIMITED, a company registered in UK.

WORLDWIDE APARTMENTS LIMITED delegates the management of all its electronic payment collection (Visa, Mastercard, American Express) to the BARCLAYS PAYMENT SERVICES.

Modifications and special requests

I want to modify the dates of my reservation

Please log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account and click on “Change my dates” button. Fill in the form and click “Send”. Our Customer Support team will get back to you with a detailed answer within 24 hours from the receipt of your request.

You can make amendments to your reservation if it does not have a ‘non refundable’ cancellation policy.

Any modification to the dates of a reservation will incur in the administrative fee stated in the reservation conditions.

I want to modify the type/ quantity of room(s) I have booked

Please log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account and click “Send a message”. Fill in the form and click send. Our Customer Support team will respond with a detailed reply within 24 h from the receipt of your request.

You can make amendments to your reservation if it does not have a ‘non refundable’ cancellation policy.

Any modification to the type or quantity of rooms of a reservation will incur in the administrative fee as stated in the reservation conditions.

I want to make a special request for my reservation

Please log in to your HOTELSNET.NET account, select your reservation and click on “Send special requests”. Your preferences will be sent to the hotel you have booked, however they are subject to availability and are not guaranteed. Some preferences (unless otherwise stated) might incur extra charges (e.g. garage, parking space). These extras are to be paid at the hotel and are not included in the cost of your reservation.
No administrative fee will be perceived for special requests (Early arrival, Late arrival, Non-smoking room, Smoking room, Inter-connecting room, Adjoining rooms, Baby cot, Honeymooners).

I want to reserve a parking space/dinner table

Please contact the hotel directly for all the extra services you might need. The hotel number can be found on your voucher.

Can I modify my reservation if I have a non-refundable cancellation policy?

A reservation with a non-refundable cancellation policy cannot be modified nor cancelled.

How can I know what is the administrative fee applied to my reservation?

Any modification made to a reservation will incur in an administrative fee. You can find the specific amount in the “Reservation conditions” section within the payment page and the confirmation e-mail.

Are there any additional charges if I modify my reservation?

You can make amendments to your reservation if it does not have a “non refundable” cancellation policy. Please log in to your HOTELSNET.NET account, select the reservation you want to modify and click the “Change my dates” or “Send a message” according to your needs. For any amendment request, our Customer Support team will revert with a detailed reply, including the corresponding administrative fees, within 24 h from the receipt of your request. Please note that in some cases, you may be charged for the cancellation fee in accordance with the hotels’ cancellation policy if the amendment is made after a certain date or falls under an exception.

Where can I find the hotel cancellation or amendment policy?

You can find details of the cancellation/modification policy on the payment page. Make sure you check the cancellation/modification policy during the reservation process as well as in your Worldwide Apartments Ltd. T/A HOTELSNET.NET account.

Cancellations

How do I cancel my reservation?

Please log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account, select the reservation you want to cancel and click the “Cancel reservation” button. Make sure you have read the cancellation policy before sending your cancellation request. An email confirming the cancellation of your reservation and the corresponding refund amount will be sent to you within the next 24 hours.

What is the cancellation policy?

The cancellation/modification policy informs you about the various conditions that will apply when you have to cancel/modify a reservation. It depends on the hotel/room. You can find details of the hotel cancellation/modification policy on the payment page. Make sure you check the cancellation/modification policy during the reservation process as well as within your Worldwide Apartments Ltd. T/A HOTELSNET.NET account. Please note, reservations with non-refundable status, once booked, cannot be cancelled under any circumstances.

When/How will I be refunded if I cancel my reservation?

You will be refunded within 24 hours through the same payment method you used for your reservation with the corresponding amount. The reimbursement will appear on your bank statement once your bank has processed the transaction. This can take 3 to 5 business days.

General questions about the site

I forgot my password

Click on “My reservations”, then “I don’t know my password” and fill in the email address under which you have performed your reservation and/or created your account.

How do I create an account on your website?

Your account is created automatically upon confirmation of your first reservation on our website. The user name and the password will be sent to you by email to the address specified during the reservation process.

Why do I need an account?

Your account allows you to send and print your invoice, to send and print your voucher, to modify or cancel your reservation, to send us your special requests or simply get in contact with our Customer Support team.

Who can I contact if I need help?

Our Customer Support team is available around the clock to allow you a smooth reservation experience. If you want to view your reservation details, download your voucher, modify or cancel your reservation, you can simply log in to your Worldwide Apartments Ltd. T/A HOTELSNET.NET account and manage your reservation online. If you need help completing a new reservation or have questions about an existing reservation, contact us via live chat or call us at + 44 208 959 9995 and our agents will be happy to assist you. Our Customer Support team is available around the clock from Monday to Friday and from 10AM to 2AM on weekends.

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